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Bluescreen Problem Area 1031

Discussion in 'Windows 7 Help and Support' started by AlaskaHelp, Oct 17, 2012.

  1. AlaskaHelp

    AlaskaHelp New Member

    Joined:
    Oct 17, 2012
    Messages:
    6
    Hi guys,

    i have a problem with my Windows 7 Computer...in the last week i had two bluescreens with this message:

    Problemsignatur:
    Problemeventname: BlueScreen
    operatingsystemversion: 6.1.7601.2.1.0.256.48
    Area-ID: 1031


    Information:
    BCCode: 24
    BCP1: 00000000000C08A5
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    Data sets, which could be helpfully:
    C:\Windows\Minidump\101712-23930-01.dmp
    C:\Users\Alaska\AppData\Local\Temp\WER-66581-0.sysdata.xml

    I translated the message because i use the german language on my system. I hope you can still understand it.
    Can you help me figuring out whats the problem is?

    sincerely AlaskaHelp
     
    Last edited: Oct 17, 2012
  2. kemical

    kemical Windows Forum Admin Staff Member Premium Supporter Microsoft MVP

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  3. AlaskaHelp

    AlaskaHelp New Member

    Joined:
    Oct 17, 2012
    Messages:
    6
    okey iam on it. reading the thread. thanks for the fast answer.
     
  4. AlaskaHelp

    AlaskaHelp New Member

    Joined:
    Oct 17, 2012
    Messages:
    6
    okey here it is. i hope i have everything you need.
     

    Attached Files:

  5. kemical

    kemical Windows Forum Admin Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    24,538
    Location:
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 24, {c08a5, 0, 0, 0}
    
    
    Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Ntfs.sys ( Ntfs!NtfsPagingFileIo+155 )
    
    
    Followup: MachineOwner
    
    The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

    [h=3]Cause[/h]One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
    Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

    Your bios is a little old you might want to consider updating:

    BiosVersion = P1.80
    BiosReleaseDate = 02/15/2011
    ASRock > Synchronizing Web Database

    Please uninstall the 'Infowatch software' as this is now unsupported and is very old. Also old is the Cisko drivers circa 2008.
    Most drivers need updating and I'd go through them using your motherboard website as a guide and update where possible.

    Please run a chkdsk on your C drive. You can do this via right clicking and choosing properties then tools on my computer.
     

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