BSOD dxgmms1.exe

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Vincentus, Jan 12, 2014.

  1. Vincentus

    Vincentus Member

    Joined:
    Jan 12, 2014
    Messages:
    2
    Location:
    Bloomfield, New Mexico
    Recently put my new computer together and since then I've been receiving intermittent BSODs. They have almost always happened while I am running pandora, skype, and world of warcraft at the same time.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: be
    BCP1: FFFFF8A005C8A760
    BCP2: D2900003CE11F101
    BCP3: FFFFF880022E9330
    BCP4: 000000000000000B
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011214-25318-01.dmp
    C:\Users\Vincentus\AppData\Local\Temp\WER-40560-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    Any idea what it might be? Thank you for any help!
     

    Attached Files:

    Last edited: Jan 12, 2014
  2. kemical

    kemical Windows Forum Admin Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    24,897
    Location:
    LV-426
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffffa800ccb94f0, fffff8a00db79810, fffffa800ccb94f0}
    
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
    
    Followup: Pool_corruption
    
    Hi,
    checking through your dmp file i notice your bios is out of date:

    BiosVersion = F3
    BiosReleaseDate = 05/09/2013
    please update:
    http://uk.gigabyte.com/products/product-page.aspx?pid=4566#bios (this is for revision 1, make sure your board is correct for the download. It will will be written around the side of the board or in the manual))

    AppleCharger.sys Tue Feb 19 04:17:09 2013: GIGABYTE On/Off Charge driver. May cause BSOD on Win7/8 systems - uninstall to test.

    Please remove Avast and just run Defender as Avast has been known to cause issues.

    bcmwlhigh664.sys Tue Apr 19 08:13:08 2011; Broadcom 802.11 USB Network Adapter Driver, lease update (if possible);
    http://support.netgear.com/

    HECIx64.sys Mon Dec 17 19:32:21 2012: Intel management driver, please update using the intel driver utility:
    https://downloadcenter.intel.com/Default.aspx

    iusb3hcs.sys Fri Dec 21 14:42:25 2012: Intel USB3 driver,lease update:
    The driver utility should find the correct drivers but I also notice several hotfixes on the actual motherboard webpage:
    http://uk.gigabyte.com/products/product-page.aspx?pid=4566#driver

    igdkmd64.sys Wed Mar 20 04:25:41 2013:: Intel VGA driver, please update::
    http://uk.gigabyte.com/products/product-page.aspx?pid=4566#driver

    nvlddmkm.sys Mon Nov 11 13:24:05 2013:; Nvidia vga, please update to latest version (332.21):::
    http://www.nvidia.com/Download/index.aspx?lang=en-us

    Rt64win7.sys Thu Oct 25 10:20:09 2012: Realtek network driver, please udate:
    http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    RTKVHD64.sys Tue Feb 26 12:38:48 2013: Realtek Hi-Def driver, please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

    Please post any further dmp files.
     
  3. Vincentus

    Vincentus Member

    Joined:
    Jan 12, 2014
    Messages:
    2
    Location:
    Bloomfield, New Mexico
    Thanks so much for the help so far. The blue screens have ceased, but I am still getting repetitive screen freezes which cause me to have to do a hard reboot. Here's the updated files:

    Thanks again!
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    24,897
    Location:
    LV-426
    Glad to hear your bsod issues have ceased but regarding the screen freezes, do they happen when your doing something in particular or are they random?
    Some basic things to try:

    Run anti malware scan using this app:
    http://www.malwarebytes.org/

    Run a system file check. Open an admin cmd prompt by right clicking on it and choosing properties, run as admin. Type:
    sfc /scannow
    Press enter and await results.

    Run a chkdsk.. Right click on Computer icon, properties, Tools and look for error checking. Make sure you tick any revealed boxes to repair broken sectors etc.
     

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