IPv4 & IPv6 no internet connection in Windows 7

Discussion in 'Windows Vista Networking' started by Neddrick, Feb 24, 2010.

  1. Neddrick

    Neddrick New Member

    Joined:
    Feb 24, 2010
    Messages:
    8
    I just recently purchased a HP Pavilion dv6 2155 notebook about a month ago. i am a college student and i live on campus i normally connect to the campus internet by plugging in my ethernet cord. It's been working fine for the past month until yesterday it started going real slow then it completely stopped working. It says that im connected but it says no internet access. It shows up as IPv4 No internet connection and IPv6 no internet connection. My brother has a laptop and he connects the same way as i do and his is working just fine. I've tried googling the problems and troubleshooting them but it still doesn't seem to work. Someone please help me!!! Thanks....I did the ipconfig /all in command prompt and this is what it shows up


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Neddrick>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Neddrick-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : mshome.net
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-1E-64-8C-65-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-8C-65-44
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-26-9E-BA-28-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::7588:edf5:d25a:2498%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.12.3.28(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 12:46:11 PM
    Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 2:07:08 PM
    Default Gateway . . . . . . . . . : fe80::9158:ad7a:1970:628%11
    fe80::514f:a982:6d6c:720%11
    fe80::8594:bf9f:6c2d:b35f%11
    fe80::b4d4:cb65:4da9:ac46%11
    fe80::40ff:7966:eabf:1beb%11
    10.12.0.1
    DHCP Server . . . . . . . . . . . : 168.16.160.71
    DHCPv6 IAID . . . . . . . . . . . : 234890910
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-BB-AF-C8-00-26-9E-BA-28-9D
    DNS Servers . . . . . . . . . . . : fe80::35f4:1a1c:13ec:e0d3%11
    168.16.160.71
    168.16.160.72
    Primary WINS Server . . . . . . . : 168.16.160.71
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Connection-specific DNS Suffix Search List :
    mshome.net
    Tunnel adapter isatap.{A2D188F5-9E74-41A6-B808-3C1C8B70B533}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{DBE63235-5D8A-4DA4-A610-3FDAF11788E2}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.fv.fvsu.edu:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,439
    Location:
    N.W. Indiana
    Try rebooting your laptop into safe mode with networking, by tapping the F8 key as the computer is booting, you should see a boot menu displayed, use the arrow keys to select safemode with networking. Let us know if the internet connection problem persists.
     
  3. Neddrick

    Neddrick New Member

    Joined:
    Feb 24, 2010
    Messages:
    8
    Sorry it took me a minute to reply, I was in class. I restarted my computer in safe mode and it still says the same thing about my connection. For the Ipv4 it says no internet access and for IPv6 it says no network access. I went to the computer lab and connected off the wireless just fine so i decided to unhook an ethernet plug from one of the lab computers and stick it in mine and disconnect from the wireless and the internet said the same as it did in my room about no internet access. I tried disabling the drivers and re-enabling but nothing worked....
     
  4. Neddrick

    Neddrick New Member

    Joined:
    Feb 24, 2010
    Messages:
    8
    i also did the ipconfig /all on my brother computer and this is what i got

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Dantrez>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Dantrez-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : fv.fvsu.edu

    Ethernet adapter Network Bridge:

    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : MAC Bridge Miniport
    Physical Address. . . . . . . . . : 02-24-2B-78-2C-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8863:cdc0:fc19:a19b%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.12.4.142(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 1:47:29 PM
    Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 5:17:00 PM
    Default Gateway . . . . . . . . . : fe80::606a:ba1:9f40:ec0f%13
    fe80::8594:bf9f:6c2d:b35f%13
    fe80::6dff:2c63:77c0:4065%13
    fe80::9158:ad7a:1970:628%13
    10.12.0.1
    DHCP Server . . . . . . . . . . . : 168.16.160.71
    DHCPv6 IAID . . . . . . . . . . . : 352461168
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-2C-8E-96-00-21-70-86-01-0E

    DNS Servers . . . . . . . . . . . : 168.16.160.71
    168.16.160.72
    Primary WINS Server . . . . . . . : 168.16.160.71
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    I did it on google.com and this is what i got

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ping google.com

    Pinging google.com [74.125.65.105] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 74.125.65.105:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    I've disabled my firewalls too
     
  5. Saltgrass

    Saltgrass Excellent Member Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    14,362
    I am not a network person, but the Network and sharing center may give you a clue. If you open it, what type of network are you using, private or public, and do you see any red Xs on the connections. If you do try right clicking and run troubleshooter.

    Have you changed any firewall or anti-virus programs lately? Has the school modified there addresses and do the ones you show agree with your buddy's?
     
  6. Neddrick

    Neddrick New Member

    Joined:
    Feb 24, 2010
    Messages:
    8
    it's a public network. i live on a college campus so it's pretty much accessible for anyone. the red x shows up in between the network bench icon and the internet globe when i did run the troubleshooter it says that my computer is configured properly and that the device (or Resource) is not reponding
     
  7. scajjr2

    scajjr2 New Member

    Joined:
    Mar 14, 2009
    Messages:
    83
    If you can connect via wireless try uninstalling the hardwired Ethernet device, letting Windows re-find it and install drivers. Then run update driver for that device to see if a newer one is available. Then try plugging in the cable and see if it connects.

    Sam
     
  8. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,439
    Location:
    N.W. Indiana
    Please try, if you haven't already disabling IPv6 in the properties of both your network adapters and see if that helps at all, reboot, open a command prompt and type ipconfig /flushdns then type ipconfig /release and ipconfig /renew let us know what happens
     
  9. Saltgrass

    Saltgrass Excellent Member Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    14,362
    The only thing else I might mention is that private and public networks are treated differently by some firewalls. I suppose you have always had it set as a public network, but I wonder if setting it to private might help.

    If it stays public, check for settings that might effect that type of network, but as I said, I am not a network person.
     
  10. nitindixit

    nitindixit New Member

    Joined:
    Oct 1, 2010
    Messages:
    2
    Hi Neddrick,

    Did you find any solution for your problem ? I am facing same problem. Please let me know .
    Thanks in advance!!
     
  11. Celestra

    Celestra Former Moderator

    Joined:
    Jan 15, 2008
    Messages:
    2,468
  12. NakedPeasant

    NakedPeasant New Member

    Joined:
    Jan 13, 2011
    Messages:
    2
    I'm facing the same problem on my desktop. I've tried everything I can think of and need further assistance. If anyone can help me please let me know.
     
  13. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,439
    Location:
    N.W. Indiana
    Hello and welcome to the forum.
    Can you please advise as to what network adapter and what other network devices (router, switch, hub, ISP provided device) are included in the network setup that you are having trouble with.
     
  14. Aroxa

    Aroxa New Member

    Joined:
    Apr 26, 2011
    Messages:
    2
    [langtitle=no]Re: IPv4 & IPv6 no internet connection in Windows 7[/langtitle]

    [lang=no]Tilkoblingsspesifikt DNS-suffiks :

    Tunnelkort Lokal tilkobling* 9:

    Medietilstand . . . . . . . . . . : Medium frakoblet
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    Tunnelkort Reusable Microsoft 6To4 Adapter:

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    Tilkoblingsspesifikt DNS-suffiks : Home

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    Tunnelkort isatap.Home:

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    Tilkoblingsspesifikt DNS-suffiks :

    Tunnelkort Teredo Tunneling Pseudo-Interface:

    Tilkoblingsspesifikt DNS-suffiks :
    IPv6-adresse. . . . . . . . . . . : 2001:0:5ef5:79fd:20c4:2078:aa8e:44cb
    Koblingslokal IPv6-adresse. . . . : fe80::20c4:2078:aa8e:44cb%76
    Standard gateway . . . . . . . . .: ::

    C:\Windows\system32>[/lang]
     
  15. Biejhey2205

    Biejhey2205 New Member

    Joined:
    Jun 19, 2012
    Messages:
    2
    Hey I Need Help I have a Problem.. My Internet Connection Lost Couz My Brother Waste In My Computer He Have Been Uninstalled All Network Driver like IPV4 And IPV6 Where Do i Find It? I'm only renting a computer for now.. help me please..
     

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