I don't have the dots so it may be the hp recovery, which drives me nuts because that's not what is on the disk. Okay, I just got an e-mail from Staples, they are sending a courier for this laptop - anytime between TOMORROW and the next 5 days. I guess my time is up trying to fix this thing. I gotta have it packed up for possible pick-up TOMORROW. Gosh, I hope the next one, which is to be delivered on FRIDAY works right! ..and since I don't know WHAT caused this or if it's an actual W7 problem, I'm like a chicken in a coop waiting on the fox to come and get me!