Knowledge Base by LivePerson Frequently Asked Question I cannot find or run the ZoneAlarm uninstall program (XP/2000) Category: All › CUSTOMER SERVICE › Installing - Uninstalling ZoneAlarm Print Article | Email Link Answer This applies to All ZoneAlarm products Windows 2000/XP Summary I need to completely remove ZoneAlarm, or there are remnants of ZoneAlarm on my system Solution If possible, first try to uninstall ZoneAlarm normally from your Start -> Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all ZoneAlarm files were removed from the system properly, continue with the steps below. Please make sure that you have the latest version downloaded first: http://www.zonealarm.com/trial 01.) Restart your computer 02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard) 03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter 04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this. 05.) Once you are at the desktop, Click Start, My Computer 06.) Click Tools, Folder Options, View Tab 07.) Place a dot next to "Show Hidden Files and Folders" 08.) Remove the check from "Hide Protected Operating System Files (Recommended)" 09.) Choose Yes to the warning 10.) Click OK 11.) Double click C: Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 12.) Double Click the Program Files Folder 13.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes NOTE: If you cannot delete the entire folder, please open the Zone Labs - > ZoneAlarm folder and delete out as many of the files listed here as possible. 14.) Close this window 15.) Click Start, My Computer 16.) Double Click the C: 17.) Double Click the Windows Folder (It may also be WinNT) 18.) Right Click the Internet Logs Folder, click Delete, and choose Yes 19.) Double Click the System32 Folder 20.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible. 21.) Locate and delete the following files in the System32 folder if they are present: - vsconfig.xml - vsxml.dll - vsregexp.dll - vsdata.dll - vsdata95.vxd - vsdatant.sys - vsmonapi.dll - vspubapi.dll - vsinit.dll - vsutil.dll - vswmi.dll - zlcommdb.dll - zlcomm.dll - zllictbl.dat - zpeng24.dll 22.) Clear your Temp Directory per the instructions below. - Go to Start -> Run - Type %temp% and click OK - Select all of these files and delete them 23.) Clear the Prefetch folder per the instructions below (Windows XP only). - Go to Start -> Run - Type Prefetch and click OK - Select all of these files and delete them 24.) Remove the necessary registry entries: *Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the registry. For information about how to edit the registry in Windows, from your desktop, click Start -> Run -> and type regedit. Click on Help -> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How to... section). Also, you should always make a backup of the registry before editing it. You can find this in the same section of the Help files. To remove the needed registry entries, go to Start -> Run and type in regedit. Choose OK, and use the folders on the left side of the Registry Editor window to navigate to the specified directories below. Note that you will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant): HKEY_LOCAL_MACHINE\Software\Zone Labs HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant 25.) Close this window, then empty your recycle bin. 26.) Restart the computer. 27.) Try to install the latest version again NOTE - Links to sites other than ZoneAlarm.com are provided for the convenience of our users. ZoneAlarm does not provide, and is not responsible for, the content users may find on such sites. Last Update: Jul 22, 2008 Related Entries Relevance Resource Article Name I cannot find or run the ZoneAlarm uninstall program (Vista) Why is ZoneAlarm is not compatible with Windows 98 / 98SE / ME / Millennium and 2000? How do I change settings for individual programs in ZoneAlarm? Does ZoneAlarm support Windows XP/Vista 64? How to Upgrade your ZoneAlarm Product What Operating Systems are supported? Why did ZoneAlarm need to reboot twice when I installed it on my computer. What happens when I use the "Switch User" function in XP? After upgrading your license says it is a BETA TRIAL key. Live Assistance Click here to chat with our representatives. Click here to submit your question via our email system. Feedback Please let us know what you think about this article. Required items indicated with * Document Rank : * Poor Excellent Comments : ©2003-2009 Check Point Software Technologies Ltd. All Rights Reserved. Page 5 of 5