Cheryl, you can try what worked for me yesterday. Put the Windows 7 64 bit DVD in the drive, then reboot. As it starts to boot, hit F12 a few times until you get to the boot menu. From there, select the option to start from the CD-Rom drive. Then it should say something like "press any key to...
I was on Vista 32 bit and wanted to go to Windows 7 64 bit so I bought the upgrade version since I understood there was a "custom" install option included with the upgrade version. The first thing that happened when I put the Windows 7 64 bit DVD in the drive was that the setup process gave me...
You would probably need to reinstall Vista 64 bit and then upgrade to Windows 7. Earlier today, while upgrading from Vista 32 bit to Windows 7 64 bit (in my case using the "custom" install option since it can't go directly from 32 bit to 64 bit) the whole thing crashed and shut down. I restarted...