Recent content by dcanoli

I'm not sure what that means--leaving it in the same state. All we did was shut it down last night, and that was the first night we had it. We found out about the problem this morning when we tried to boot it back up. I'm more concerned that the programs will either clash again or that the...

I don't have the dots so it may be the hp recovery, which drives me nuts because that's not what is on the disk. Okay, I just got an e-mail from Staples, they are sending a courier for this laptop - anytime between TOMORROW and the next 5 days. I guess my time is up trying to fix this thing...

Then, another box pops up that has you sort of browse to see where the image is or if you hit refresh, a smaller pop-up box appears that says, "Scanning for system image disks," and that is what keeps going on and on forever.

Okay, here's what it is. It is a pop-up type window that is titled, "Re-image your computer." "This computer will be restored using the system image. Everything on this computer will be replaced with the information in the system image." Then, there are two options, but the first one is...

Okay, I'm stuck again. I made the recovery disks and it seemed to be working, but now, it's at a window that says, "re-image your computer." It scans for what seems like an eternity, but it can't find any images to associate the computer with. It will let me navigate different drives. Any...

Okay, I need to process that last post. I'm in the middle of doing everything you posted last go 'round. I got the recovery info copied onto a disk and am trying to boot up the laptop with it now.....it's "searching for Windows installations...." We'll see what happens. I read thru the MS...

The only thing that still "scares" me is that so many people are having problems with the classpnp.sys file. That makes me think it's not necessarily the hard drive, but that particular file on the hard drive.

Thanks Saltgrass. I was talking to my techy friend thru out the process, and she said exactly what you did. When the new laptop comes, do the updates one by one and make sure they are legit and that there aren't any problems with them. Thanks for the links!

After chatting with HP Live Support, they say it's the hard drive, and it needs to be replaced...

I've been scouring the web for solutions all afternoon. Everyone is getting stuck at the same point. I'm running a Start-Up test on the laptop now and doing a live chat. No telling what is wrong! So frustrating!!!

You know what? Funny thing I just thought of...you said most of the problems are stemming from updates, and that much is true. When we booted up the lappy for the first time yesterday, it said there were Windows updates. So...very interesting....maybe I've got an "update" issue too. AARRGGHH

I don't have a DVD, and since the lappy is brand new (less than 24 hours), I hadn't made the recovery CDs yet. :( Nothing unplugged....I'll check out the MS site. Thanks. Have you seen this thread? I'm not sure how to do a few of those things or if I even can since I'm getting stuck at the...

Nope, it won't let me boot in Safe Mode or Last Known Good Configuration. Which is why it's so frustrating.

VERY DISAPPOINTED! Bought a new laptop from Staples. It arrived yesterday. Worked fine all day - added some programs and customized laptop to our like. Went to boot up today, and it's hung at the "Starting Windows" screen. Sits for hours with no change! Any solutions to this, what I hear...