Recent content by Doula23

Well we've resolved that moving the mouse wakes up the display, though any actions wit the keyboard do not. Weird.

Well, there is no indication that the keyboard is locked up. If that were true, when the display popped back on, she wouldn't be able to use the keyboard to do anything. But the keyboard works fine. So a VNC connection would have to BOTH wake the display, AND restore functionality to the...

Yep,, exactly. She has a black screen, calls me up, and says "I can't see my screen!" I Teamviewer in and, at the instant I connect, and can see it, her screen pops to life. I think it may be set to sleep after 15 minutes, but mouse movement or a key-hit should awaken it. What does...

Yeah, but none of that pertains to a situation where, as I said, I can turn on her screen by establishing a vnc connection with her machine.

OK, this is just bizarre. My elderly (and quite remote) mother runs Win7 on her Pavillion desktop. Works fine. But in the last few weeks she's run into a problem where her HP2009a monitor just won't come on. It's powered up, but the screen is black. She hits keys on the keyboard, and it won't...

OK, that's straightforward. Can you recommend a freeware utility to make a bootable clone? I've heard good things about Macrium Reflect. I gather that in order to make a proper bootable clone, it may not be possible to do that from the active Windows disk, and you have to run the utility on...

OK, thanks. So I assume I have to set that all up in BIOS. Try A first, and if that doesn't work, try B. Now that being done, how do I test B? That is, without mucking with the boot order, is there some simple way upon startup to say, no, not A, just try B? Or, if booted up on A, tell it to...

Pardon my cluelessness, but I'm trying to fix up a backup disk for my mother's Win7 machine. I will be installing a second drive that I intend to clone onto from the original. I assume such a clone will be bootable. But how do I tell the system which disk to boot on? As in, at startup, I ought...

Thanks. I now realize that this scam is generically referred to as the "Indian Phone Scam". Although I can't find any references to where that scam actually pops a message up on your machine. I used the MS Safety Scanner, and the machine came up healthy. So to the extent there is some malware on...

OK, I'm helping a distant family member with a Windows 7 security issue. (Using Teamviewer, which is GREAT.) I'm a Mac guy, so I'm really clueless about PC malware, though I'm reasonably impressed with Win 7 and can get around in it. Their system has been working fine, but (and this is...