do you mean to reinstall windows?
I have done it but there is no change. and now I understand, first, if I press the f1-f12 button then the keyboard will not work and must restart if I want to function again, the second problem is not being able to drag and drop files.
okay I am done, I will create media to install it again sometime for now I let first my laptop, thank you very much for everything bro and if tomorrow my laptop is still not normal after the download I will contact you again, okay?once again thank you ;)
no bro, I'll keep using Windows 8.1 because I never wear win 10 and it makes my laptop slow then I revert to Windows 8.1 again..
actually I want to do what you describe above but not for Windows 10 but in Windows 8.1 because it is a way to fix failed to reset the pc. but because the file is too...
hey bro I have a problem when I try to refresh my laptop which happens is as in the picture,
and after I search for a solution on google it turns out to download the Windows 8.1 iso and therefore requires a quota of quite big so I decided to re-install just my laptop, and when I want to...
the point is: Remove all apps and programs that didn't come with this PC, Change the settings back to their defaults, Reinstall Windows without removing your personal files right? I agree with you, so now I will try it, later I will contact again okay?