I have never encountered anything like this, but I have never used Amazon Prime on Linux because it is an operating system created for programmers, so this OS is not particularly user-friendly. It is recommended to use Windows or Mac for normal user purposes. But even if you have problems with...
I advise you to contact the service, but first, try to reinstall the system. Perhaps your laptop is very clogged and needs cleaning. If reinstalling does not help you, as I have already advised, contact the service. I recently purchased a laptop here...