Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 8/27/2025 1:08:18 AM
Event ID: 44
Task Category: Windows Update Agent
Level: Information
Keywords: Started,Download
User: SYSTEM
Computer: ADMIRAL
Description:
Windows Update...
Status Class FriendlyName
------ ----- ------------
OK Firmware Surface Touch
OK System Surface Display Color
OK System Surface Integration Service
OK System Intel(R) Serial IO I2C Host Controller - 9D61
OK...
1-
Status Class FriendlyName
------ ----- ------------
OK Firmware Surface Base 2 Firmware Update
OK System Surface Keyboard Backlight
OK Computer Microsoft Corporation Surface Book 2
OK System Surface...
HI
Thank you so much for your time and effort. I really appreciate the help so much. I did all the steps above but unfortunately no luck and got UNKNOWN DEVICE back after win repair , sorry for that . Couldn't find a log from SURFACE DIAGNOSTIC TOOL but Here is the info of computer and DEVICE...
HELLO
I have MICROSOFT SURFACE BOOK 2 , i7 - 8 G Ram , WIN 11. I did fresh reset, all updates, download support pack 1.9 G and install it . for sign-in option with Hello FACE , it says : WE COULDN'T FIND COMPATIBLE CAMERA FOR WINDOWS HELLO . I checked device manager , there is an Uknown device ...
biometrics
clean install
device manager
driver compatibility
driver update
facial recognition
hellofirmwaredriver
infrared camera
ir camera issue
restore point
sign-in options
surface book
surface devices
troubleshooting
unknown device
windows 11
windows hello