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    Windows 8 Windows Refresh removed thousands of personal files; how do I recover photos, documents, videos, and music?

    Thank you for replying. I'll do that when I am over at her residence this evening. I was really hoping something along what you mentioned is the easy fix, that Windows simply moved her files elsewhere. Thank you.
  2. I

    Windows 8 Windows Refresh removed thousands of personal files; how do I recover photos, documents, videos, and music?

    Hello. I helped a family member do a Windows Refresh on Windows 8.1, and thousands of her personal files have been removed. According to Microsoft, "you can refresh your PC without deleting any of your personal files or changing your settings." This was not the case for her. I have searched...
    • IThasIssues
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    • data loss file preservation file recovery foxit reader help request irfanview libraries media files microsoft office music recovery personal files photo recovery program files user experience video recovery vlc windows 8.1 windows refresh windows tools
    • Replies: 4
    • Forum: Windows Help and Support
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