Recent content by Jim S

  1. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike, thanks for the feedback. Here are my replies: 1. I should have tried writing the repair disk directly to the DVD. I wrote it to the desktop with Todo and then copied the file from the Desktop to the DVD with ImgBurn. Will this have the same effect, or should I create another directly from...
  2. Jim S

    Windows 10 Features Disappeared after a Crash

    A follow-on question: My old account is named Jim (the name that is displayed on the login screen) and the folder under the Users folder for that account is also named Jim. Chris, the Microsoft tech who helped me, used the word Test when he created the new account, and that is the name of the...
  3. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike and others, this story has a happy ending! I spent quite a bit of time gathering information about my current installation in anticipation of doing a clean install of Windows 10 - listing all the programs I use and figuring out where I was going to get them when it was time to reinstall...
  4. Jim S

    Windows 10 Features Disappeared after a Crash

    Another question, Mike. I'm proceeding slowly and carefully. In your statement above, does the ISO file get written first to the computer's hard drive and then copied to a DVD using ImgBurn, or can it be written directly to the DVD? I have downloaded and installed ImgBurn but have not tried...
  5. Jim S

    Windows 10 Features Disappeared after a Crash

    Neither Windows Key by itself, Windows Key + i nor clicking the Start button gives any response.
  6. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike, thanks for taking the time to help me with my problem. I agree that it looks like a number of things are corrupted and that I need to start over. I may be on borrowed time, since this morning (after shutting the system down last night) I stared at a blank gray screen for 5 or 10 minutes...
  7. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike, thanks for all that info. Should be very useful. Right now I have to gather my thoughts and decide what to do next. Neemobeer, after seeing your suggestion I read quite a bit about changing a Microsoft account to a local account, and I think I understand it. However, most of the...
  8. Jim S

    Windows 10 Features Disappeared after a Crash

    Microsoft account.
  9. Jim S

    Windows 10 Features Disappeared after a Crash

    Well, I spent a long and stressful afternoon, and here is the result. As Mike suggested, I downloaded and installed EaseUS Todo Backup Free 9.0 and created a system backup on my external hard drive. That seemed to go fine. Next, I proceeded with the Windows 10 Repair Install using the link...
  10. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike, in preparation for repairing Windows 10, I connected a 2TB My Passport external drive yesterday, started Control Panel, clicked Backup and Restore (Windows 7), and clicked Create a system image. (Not sure why it says Windows 7.) My external drive was located, the system image creation ran...
  11. Jim S

    Windows 10 Features Disappeared after a Crash

    Mike, thanks much for the link to what appears to be a very detailed and complete explanation of doing a Repair Install. It looks complex enough that I will set aside some time later to execute it. Meanwhile, I have registered as a user on Windows Ten Forums. --Jim--
  12. Jim S

    Windows 10 Features Disappeared after a Crash

    A bit of additional info that may or may not be significant. If I move the mouse cursor from the desktop to the search box, the search box changes from a darker shade of gray to a lighter one. However, clicking in the search box has no effect (a cursor does not appear). Moving the mouse cursor...
  13. Jim S

    Windows 10 Features Disappeared after a Crash

    Thank you for the two replies, MikeHawthorne and Neemobeer. Unfortunately I have already tried both suggestions (see my original post) and neither was successful. Just for good measure I reran the sfc /scannow command with administrative privileges. It ran for a while and ended with the message...
  14. Jim S

    Windows 10 Features Disappeared after a Crash

    One of the most serious problems is the failure of Search to work, since so many operations in Windows 10 can be easily initiated through Search.
  15. Jim S

    Windows 10 Features Disappeared after a Crash

    Recently I had a bad Windows 10 computer crash. The PC totally locked up, and the only thing I could do was power it down and power it back up. The first thing I noticed was that my entire Windows Live Mail database was gone - not a single message of the thousands that should have been there was...
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