Recent content by Karen Grube

HI! I hope someone will answer. I'm really concerned and need to know.

Windows Server Backup has been running for a couple of years. I see my current backups. It shows the oldest backup date being back in 2018. However, when I click on "Restore" it only shows dates since January 1. Are those backups just gone? Where are they? Perhaps they just don't show up...

Kroll Ontrack agreed to examine the drive at no cost and provide an estimate of the recovery if any of the data can be recovered. I shipped the drive to them a short while ago. I'll let you know what they say. Thank you so much for referring me to them. Karen

I have been in consistent, productive conversations with Microsoft Customer Service, not Tech Support. As soon as the drive arrives back from DriveSavers, I'll call the other recommended providers and ask if they can do a "second opinion" free of charge. If not, I'll see if Microsoft will...

I'll call and discuss it with each of them. More often than not, however, there is no charge if no data can be recovered. Microsoft should be paying for this anyway. But as I said, I'll check with these recovery providers as soon as the drive arrives.

I'm sorry. I provided the wrong name of the company that examined the drive. The correct name is DriveSavers. Here is their link. Data Recovery by DriveSavers They are the company Fry's sent the drive to. I should get the drive back in a day or so, and will gladly ship it to another...

Yes! Exactly! But my problem is getting Microsoft to admit that the shutdown didn't occur properly in this circumstance. They keep claiming that this can't have happened, that their shut down always works properly. What a crock!

The drive "suffered catastrophic failure" meaning it was a head crash. I doubt a virus or my anti-virus would cause that at just the moment of a Window's 10 update. I also doubt the drive would just choose to go bad at that very moment. I have no clue what point the update process was at...

Thanks for asking for an update. The external drive finally arrived at DriveSavers and they just let me know that the drive suffered "catastrophic" damage and no data is recoverable. I will be receiving a report from them by email shortly detailing what they found, and the drive back by mail...

Well, they did decline to appeal the $10,000 judgment against them for the forced Windows 10 Upgrade. I think I'm on solid ground.

I was running the Windows 10 Home Edition at the time this occurred, so no, I couldn't stop the updates. I'm still trying to get documentation on the behavior that occurred with the update. This had happened to me at least six times before with Windows 10 updates over several months. I'd be...

To be clear, I was actually doing a search on the external drive when my system became unresponsive. When that happens - and it had done the same thing at least a half a dozen times in the prior six months or so, it's ALWAYS when Windows is forcing me to Shutdown and Update. I waited a while...

First of all, whether I had duplicate backups or not isn't relevant. The fact that their process damaged the drive and the data on it is all that's relevant. That's like saying someone smashed up your car but it's okay because you have another one you can drive around in. NO IT IS NOT...

I'm not asking for advice at this point. What I need is to find out if others have had this problem, but it can't be "I've heard . . .." I really need specific instances or situations if I am going to get Microsoft to help.

No it isn't helpful.