Recent content by Marsha Kopan

  1. Marsha Kopan

    Windows 7 Restarting from sleep mode not working

    Ab -- Thank you for responding. I was beginning to wonder if anyone would help. The problem started about 3 weeks ago after transferring a video from a smart phone. The only software installed after that was DropBox. I did not change any bios settings. Regards, Marsha
  2. Marsha Kopan

    Windows 7 Restarting from sleep mode not working

    The computer is a VAIO 6.2 running Windows 7 Home Premium. When the computer goes into sleep mode it is shutting down. We click the power button and the VAIO screen keeps cycling. In order to start Windows we click the F10 and get a message that Windows was not shut down properly so we have to...
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