Recent content by mjschaer

Checked. None of those are running. I'm going to go ahead and reinstall TMIS2010 and forget about this for a few days. Just really frustrated. If you come up with any solutions, I'd love to hear. Incidentally, the MS Tech I talked to said he's helped a few people with this problem. So, at least...

That's a help. I don't have anything in here at the moment. Makes me a little nervous! I'll check for those files in a bit. Thanks so much for all your help.

Went ahead and deleted those files and tried setup again. Oh, and I got the CD to work. The service tech had turned off Virtual Disk. However, still get the error message about Trend Micro Internet Security 2008. So, off to search for anything starting with TM.

Did not look for vsapint.sys or vsapint.inf. Just looked myself and FOUND THEM! Should I just delete them?

Hi again. Just got off the phone with Microsoft after 2 hours. The tech had control of the system and he could find nothing related to Trend Micro. Then, the CD stopped reading my disks and the installation stopped. The tech tried to copy the CD to my HD and run the set up from there, but once...

The tech tried everything. This was a new system in January. I never put Trend Micro Internet Security 2008 on it. I did install Trend Micro Internet Security 2009, which I recently upgraded to version 2010. The message from the install disk was to uninstall TMIS 2008. So, I/we uninstalled ALL...

Nope! Plus, the two external drives were turned off and unplugged. It's a bug in their installation. There was nothing anywhere, even in the registry b/c we manually deleted all mention of Trend Micro. Trust me, this is a big problem for Microsoft as I'm sure there are a lot of us who use Trend...

I have had the same problem trying to upgrade from Vista Ultimate 64-bit to Windows 7 Ultimate 64-bit. I have been on the phone for hours with Microsoft and Trend Micro. I even let the Microsoft tech take control of my computer. There was nothing on my computer related to Trend Micro. I've given...