Recent content by Rhubli

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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    Problem Solved! Pass the word... The Optical Drive PM Application is the missing driver that allows the DVD/CD drive to disappear. Fortunately, through posts on this site, I took the advice to load a Vista Home Premium 64 bit version of the application as a Windows 7 version is not provided...
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    The upper and lower filters are not there on my machine as per some of the other posts. Do you think the your recommendation of reinistalling the optical drive power management application and downloading the updated chipset drivers will deliver the fix? :rolleyes: Thanks,
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    So you decided to send it in after all. I think they finally admitted that they have a hardware problem and are probably only dealing with those who pester them enough to make the fix! Dis they commit that the PC would come back with W7 installed? Did you get them to pay shipping and...
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    I continue to work the issue with Acer Tech Support and they now have suggest I send the unit in to TX for repair saying the problem relates to the hard drive. Problem I have is every time I call them, I in effect have to start over explaing the problem despite them having a service incident...
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    Yes. Enter operating system and should be in either Driver Downloads of Patch. Not holding my breath. IN my last exchange, they now say it is entirely a MS problem, not theirs. They will post the fix they get from MS. Through a bunch of "googles" it appears this problems affects other...
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    In the US. Acer claims this is highest priority on their list with active engagement from MS. They advised I monitor www.support.acer.com for the fix posting. Tech did not indicate anything was there as of last night. Thanks,
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    W7 CD/DVD Drive Disappears Attempted to implement your recommendation Toptech but the filters you describe are not present in that file folder. I continue to talk to the Acer Technical Support Line and I am told that this has now been identified as a broad problem affecting a lot of their...
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    Windows 7 Acer 4810T Upgrade-Missing Step 3/DVD Drive not Recognized?

    Followed Acer Vista HP 64 bit upgrade 3 step process (Acer Upgrade disc, Windows 7 Disc, Acer Upgrade disc). Unable to complete step 3 of 3, loading drivers and applications. DVD drive not recognized. Load disc as requested but will not run. Must use task manager to exit OK/Cancel loop. With...
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