Recent content by RosieC

Through reinstallation one at a time and testing an MOV file known to have the problem after each update was added, I have now tracked down 4 update numbers which cause this problem... KB2975719 KB2995388 KB3000850 KB3013769 We believe the new ones are all monthly rollup updates, KB3000850...

To uninstall windows updates in control panel. On the left click on 'View Update History'. Then in the small text above the list of updates is an 'Installed Updates' hyperlink. From there click on the one you want to remove and an Uninstall option appears in the top of the table. I couldn't...

I had previously removed both KB2975719 AND KB2995388 and it all started working I could play all the problem MOV files... Great problem soloved! BUT since then some new (THIRD!) update has been installed and has made it crash again! I double checked and both the above are uninstalled and...