Recent content by skern

I tried CTRL+F11 many times, to no avail. I showed all files in the recovery partition (i.e. hidden and system) and searched but there's no .wim file. I thought I had a breakthrough when I discovered the Windows.old folder, opened up Dell DataSafe and there was an option to restore to factory...

I'm going to contact the PC manufacturer, the only problem is my sister is leaving for Spain on Saturday and needs the computer. That'll have to wait til she returns. I'm wondering if a procedure like this would accomplish what you're talking about?

Saltgrass: The procedure is to used Advanced Boot Options to get to Factory Image Restore, which did not work for me (no image was found). The computer loads fine, using the OS she installed afterwards. I want to get back to the original OS to save all the software that shipped with the...

Hi all, My sister just got a new laptop with 7, then accidentally installed a friend's version of 7 on top of it, thinking it was Microsoft Office. I'm trying to restore to factory settings so she doesn't lose all the software that came with the computer. I know the recovery partition is on...