update
ripped out hd and stuck another in there
dropped another OS on it and laptop working fine
going to be looking at accessing the old hd now but got a hammer handy
just in case!!!!
thanks for info and advice
cheers
i have the ability to do this
http://www.sevenforums.com/tutorials/52129-disk-clean-clean-all-diskpart-command.html
if i 'clean' the disk,will i be able to re install a OS?
i do have the facility of using cmd prompt.(which i am hoping is the answer)
the owner of the laptop is elderly and does not know if bitlocker was installed
i was going to use the disk wipe on the recovery toolset
http://s137.photobucket.com/user/7S6H1C/media/photo13.jpg.html
but wasnt sure if...
partition 1 is still there although not in the picture
i have used the dell troubleshooting utility and it says everything is fine.
i watched it go through all the checks and tick the boxes.
then i re boot and blue screen telling me i have an issue and the pc needs to be fixed lol
quoting code...
a friend dropped off a dell 3521 for me to install windows8.1 on.
for some reason windows8 has disappeared and the Hdd is locked of so i cant
install 8.1 on any partition.
i took the Hdd drive out to get access to it and i cant even do that,its protected.
i put windows8 on a usb stick and all...