Recent content by tituswife63

I can't log in via my laptop (it's a Tapatalk issue), but... I did everything that was suggested, then I reset my Wi-Fi settings... I am in! Thanks, everyone! Sent from my SM-N950U1 using Tapatalk

That didn't work. [emoji17] Thank you, though. Sent from my SM-N950U1 using Tapatalk

Thanks, again! I may get a chance next week. If successful, I'll update you from my "new" laptop! Sent from my SM-N950U1 using Tapatalk

In try to log in, my password is not recognized. When I try to reset it, I enter my email address, then get a notice that I didn't enter the Captcha correctly! I wasn't asked for a Captcha! P. S. Is it log in, or login? Thanks! Sent from my SM-N950U1 using Tapatalk

So, I back up my data (all of C and D?) to an external drive, and then use the link that you provided? Thanks! Sent from my SM-N950U1 using Tapatalk

I may have to try this. I appreciate the time and expertise otherwise provided, but it's beyond my abilities. This is different than doing the restart which started this problem? I think Norton offers a system image tool. Thank you so much. Sent from my SM-N950U1 using Tapatalk

I updated my passwords, but I can't verify my Windows account. It just keeps trying. I'm going to start back at the beginning tomorrow. Maybe the second go around will work. Thanks again for your help. Sent from my SM-N950U1 using Tapatalk

They're the passwords I use on the lock screen, so that doesn't make sense. I understand why you say that, though. Sent from my SM-N950U1 using Tapatalk

I did that. In settings, I'm trying to verify my accounts. Both say that my passwords are incorrect. They are correct! (Also, this has been the case since I first did the restart. I forgot to mention that.) I could do a password reset, but I hate what Microsoft puts you through to verify that...

I'll try that, too. I sure appreciate your time, and expertise. Thanks, again. Sent from my SM-N950U1 using Tapatalk

I got that. It did its computer stuff, now it's back to the prompt. I still can't access Store, and Microsoft still thinks I'm not connected to the internet. Should I try rebooting? Thanks. Sent from my SM-N950U1 using Tapatalk

The closest I found (from Start), is Command Prompt (Admin). That's not it? Thanks for continued help. Sent from my SM-N950U1 using Tapatalk

It says Get-AppXPackage not recognized as command... Thanks, anyway. [emoji17] Sent from my SM-N950U1 using Tapatalk

I will give that a try. Thank you! Sent from my SM-N950U1 using Tapatalk

Several weeks ago, I had to do a restart on my Asus laptop (Norton couldn't repair a drive). Since then, I can't access any Windows apps (One Drive, Store, etc.) According to Windows, I have no internet access, which just isn't true (I'm using it for everything else!). I had two chat sessions...