Viva Insights Agent Dashboard Export: Default-On User-Level Copilot Metrics Arrive in Late 2026

The feature is Microsoft 365 roadmap item 560538, "Microsoft Viva: Copilot Analytics - Export metrics from Agent Dashboard." The roadmap describes it this way: users can export de-identified, row-level agent metrics and attributes from the Agent Dashboard, and the exported data provides detailed insights into agent usage and user-level agent interactions across the organization, with personal identifiers removed. It is a web feature for the Worldwide (Standard Multi-Tenant) cloud. It's listed under both Microsoft Viva and Microsoft Copilot (Microsoft 365), and the roadmap still marks it "In development."

The timeline has moved again​

The roadmap gives May 2026 for preview and October 2026 for general availability. The companion Message Center post, MC1288531, has more detail and has been revised several times.

• Public preview: Microsoft said it would begin rolling out in late May 2026 and expected to complete rollout by early June 2026.
• General availability, earlier versions: In April, Microsoft planned for rollout to begin in late July 2026 and complete by late August 2026. A later revision pushed that back so it would begin rolling out in late September 2026 (previously late July) and complete by early October 2026 (previously late August).
• General availability, current version: A September 29, 2026 update to MC1288531, preserved in the Message Center archive's version history, moves it again. Worldwide GA is now expected to start in late October 2026 and finish by early November 2026. Microsoft's only explanation is that the timeline changed.

So if your tenant doesn't have the button yet, nothing is wrong. Microsoft simply hasn't reached you. Treat these dates as estimates. The roadmap's "October 2026" and the Message Center's late-October-to-early-November window are both Microsoft forecasts, and neither confirms the rollout is finished.

Section summary: Preview was scheduled for late May to early June 2026. General availability has slipped twice and is now expected from late October to early November 2026.

What's in the export​

According to MC1288531, eligible users will be able to export de‑identified, user‑level Copilot agent metrics and agent attributes aggregated by user and week, for up to the past six months. User identifiers are removed from the output.

The export arrives as several data tables. Microsoft lists:

Microsoft's stated goal is that the feature will allow eligible users to download de‑identified Copilot agent usage data for analysis, helping organizations track adoption trends, optimize licensing, and support AI transformation strategies, while maintaining existing privacy and access controls. Those are Microsoft's intended uses. Whether they pay off in your tenant depends on your data and your analysts.

Microsoft hasn't said a few things. The public notices don't describe the file format, full column names, download steps, or how the de-identification works. Nothing says the export includes prompt text or conversation transcripts, so don't assume it does.

Who gets the button, and who doesn't​

This isn't for everyone who can open the dashboard. The export is limited to Agent Dashboard users with full company-level data access:

• Senior leaders, as identified in Microsoft Entra ID
• Users that admins have assigned company-level access
• Delegates with company-level access
• Global analysts and admins

Managers are left out. Group managers with data access limited to their own teams will not have access to this feature.

Your tenant also has to meet the basic requirements. The export will require at least 50 Microsoft 365 Copilot licenses and will apply to the Viva Insights web app. Microsoft Learn states the dashboard requirement slightly differently: for the Copilot Agent Dashboard, your organization must have at least 50 Microsoft Copilot licenses assigned and have agent activity. Government and sovereign cloud customers can stop reading here. The Agent Dashboard isn't currently available for national/regional cloud deployments including but not limited to Microsoft's U.S. Government clouds and Office 365 operated by 21Vianet.

Section summary: You need 50+ Copilot licenses, agent activity for the dashboard itself, company-level access, and the worldwide commercial cloud. Team-scoped managers are excluded.

It's on by default: what admins should do now​

This is the part most IT teams will care about. By default, this feature will be ON for all eligible users. Admins will be able to manage or disable the feature at the tenant or group level at any time using Viva Feature Access Management (VFAM). The Message Center post names the module as Viva Insights and the feature as Agent Metrics Export. Microsoft also says there will be no impact to user workflows unless the feature is accessed by eligible users.

Here's a practical checklist. It combines Microsoft's own prep guidance with some standard data-governance habits (the habits are general industry practice, not Microsoft requirements):

1. Check who has company-level access. Microsoft's guidance is to review which users have full company‑level access to the Agent Dashboard. Look closely at delegates. Access granted to one analyst for one project can easily outlast the project.
2. Decide on the default before GA reaches you. If your privacy, works council or legal teams haven't approved user-level agent data leaving the dashboard, turn off Agent Metrics Export in VFAM now, at tenant or group level. You can turn it on again later.
3. Treat downloaded files as sensitive. Identifiers are removed, but each row is still one person's week, tagged with organization and function. In a small department, those two fields can narrow a row down to a very short list of people. Store the files under your existing HR-analytics handling rules, not in someone's Downloads folder.
4. Brief the people who can use it. Microsoft recommends you communicate the upcoming change to eligible users so they understand the new export capability and its intended use.

How this compares with the Copilot Dashboard export​

Microsoft already offers a similar feature for the Copilot Dashboard, and that one is documented. It lets admins download de-identified user-level, weekly Copilot metrics using the Microsoft Copilot Dashboard's data export feature. Its access model looks familiar: the data export feature is available by default to users with global access to the Copilot Dashboard, and Global admins can disable or re-enable access for specific tenants or groups through VFAM in the Microsoft 365 admin center at any time.

The pattern is clear. Both exports are de-identified, weekly and user-level, on by default for company-wide viewers, and controlled through VFAM. If your organisation already made a decision about the Copilot Dashboard export, you have a precedent to follow here. Don't assume the details match, though. The Copilot Dashboard export has its own licensing wording (at least 50 Copilot or Viva Insights licenses) and its own metric quirks. The Agent Dashboard export is a separate feature, and Microsoft hasn't published its full specification yet.

The Agent Dashboard is also still being rolled out. The Message Center notice for the dashboard (MC1166852) listed its general availability as beginning in late September 2026 (previously June), expected to complete early October 2026. That makes the export a feature layered on a product that is itself only now reaching GA.

Is this worth it?​

For organisations running dozens or hundreds of agents built in Copilot Studio, SharePoint and third-party tools, yes. Dashboards are good for seeing that something is happening. Exports let you work out why. With weekly user-level rows next to agent metadata, an analyst can check whether one team is using up most of the Copilot Credits or whether a much-promoted agent has any repeat users. That's the kind of analysis that supports licensing decisions.

The trade-off is the usual one for workplace analytics. The more detail you export, the more carefully you have to handle it. "De-identified" means Microsoft removed the identifiers. It doesn't guarantee that nobody can be identified. The feature's value depends on how well your governance keeps up with it.

Bottom line: Microsoft is adding a default-on, company-level-only export of six months of de-identified, weekly, user-level agent data to the Viva Insights Agent Dashboard. General availability is now forecast for late October to early November 2026. Review who has company-level access, make a deliberate decision in VFAM, and settle your data-handling rules before anyone downloads the first file.