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    PC unable to wake up from sleep

    Windows 10 x64 desktop BIOS legacy. Fresh reinstallation of Windows, but the PC cannot wake up after it has fallen asleep, no matter what settings I use in the Power Settings. I have set the PC screen to sleep after about 1hour, and the Disks to sleep after 4 hours. After the disks go to sleep...
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    HP AMD driver reverts every restart

    Hello fellow technicians. I installed a fresh Windows 10 64-bit, and everything works except the video driver. There are 3 video drivers to choose from, the Windows Generic video driver, the AMD driver 1, and the AMD driver 2 that I manually downloaded from the HP site. The generic driver works...
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    How to use Web Certificates

    Hello, I need help troubleshooting a special connection with an institution. I am not a web expert. I need to install web certificates to access a specific website for an institution. I have read 3 of their manuals for how to do this, but I have been unsuccessful. I have contacted their...
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    Sound not working

    Hello, I have installed a fresh Windows 10, from, but there is no sound. This is a desktop from about 2012. I have performed all Windows updates, I clicked the check for updates over and over, to make sure all of them were installed, included the optional ones. I checked the...
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    Blank Screen

    Hello, I have an old Alienware, it could be Model X51, and it is from approximately 2015. a small skinny desktop shape. It turns on, with very loud fans, but I have pluged almost all video cables into it, and the screen is blank. The screen is always blank, the screen has always been completely...
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    User Account Missing?

    Hello, I am on Windows 10, and I performed a Windows Update, and then after the computer restarted, my user account was empty, all my personal files are gone, nothing in the documents, desktop, downloads. It appears my user account is now missing. I performed a system restore, but it only...
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    Zoom Magnification

    On the Zoom Client application, I would like to alter the video feed that I am sending to other human0ids. I would like to zoom-in, to magnify the video feed that they are receiving of me. How do I magnify what my camera is sending them? I do not need to magnify what I am receiving, only what I...
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    Create Partition Image

    Hello, I am used to using Gnome Disks for Linux, that allows me to take a partition, and create an image file of that, and later I can Restore the partition image from the file to the same disk, or to a different disk. I have spent 1-2 hours on Windows research, and I cannot find any application...
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    Microsoft SurfaceBook 3

    Factory Reset the Surface Book 3, model "1873", it then asks me which keyboard region I would like to be in, but then I am unable to select a keyboard region because it disables my keyboard. The keyboard does not work during the setup process. Why is the keyboard not working, and how to fix it?
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    Network Shared Folder

    I have 6 PCs, all with Windows 10, and I would like to be able to share files between all of them. Perhaps my Main PC could have a Network Shared Folder on it, and then I would leave the Main PC on, and all the PCs would be able to access this Network Shared Folder. What is the best way to set...
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    Windows 8.1

    I want to change my Network from Public to Private. My understanding is that in Windows 8, you would go to the Charms Menu > Settings > Settings > Network > Ethernet, then click on Find my Devices. But in Windows 8.1 they removed that Slider Bar. In Windows 8.1, how do I switch my Network from...
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    Basic Network Folders

    Hello there everyone. I would like to have several PCs in a building, they are all using the same wifi or ethernet connection to the same router. I would like all the PCs to be able to access a Shared Network Folder. What is the best way to set this up? Thanks community!
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    UnShared Folders

    Hello there everyone. I would like to have 2 Microsoft Account based users on my Windows 10 PC. 1 Administrator, and 1 Standard user. I do not want the Standard user to see any of the Admin user's folders, their desktop, photos, and anything. I want them to each use the same applications. What...
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    Dual Boot Windows 7 & Linux boot issues

    Hello, I have some experience setting up Windows Linux Dual boot, but unfortunately yesterday I ran into a problem. The grub menu does not have Windows 7 on it, and I don't know how to get it on there. I installed a new version of Linux onto an old laptop. The laptop does not have UEFI, it has...
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    Help playing Windows 95/98 games in Windows 10

    Hello there, I am trying to install several Windows 95/98 games onto a new Windows 10 computer. I have gone to dozens of websites, and followed their instructions, but it still does not work. I get the same error for all of them. It says “This app can’t run on your PC" I have already tested...