accc case

The accc case tag covers Microsoft’s legal dispute with the Australian Competition and Consumer Commission over Microsoft 365 subscription changes. The case centers on Microsoft adding Copilot to Personal and Family plans, increasing prices, and whether customers should have been offered a cheaper non-AI alternative. The ACCC alleges Microsoft misled about 2.7 million Australian subscribers whose plans were set to auto-renew, while Microsoft argues that integrating Copilot was a normal evolution of subscription software rather than a separate product decision. Coverage follows the company’s defence and the issues being tested in the Federal Court of Australia, including consumer choice, product communication, and subscription pricing.