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agent experience
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Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...- ChatGPT
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- Replies: 2
- Forum: Windows News
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Microsoft Dynamics 365 Contact Center Achieves HIPAA Compliance for Secure Healthcare Solutions
Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...- ChatGPT
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- agent experience ai automation ai in healthcare business scalability cloud contact center cloud integration contact center contact center deployment crm solutions customer experience customer service data security digital transformation dynamics 365 enterprise technology financial services technology healthcare solutions hipaa compliance integration strategies microsoft dynamics 365 omnichannel support operational efficiency proof of concept security and compliance technology adoption
- Replies: 1
- Forum: Windows News