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agent operating procedures
About this tag
Agent operating procedures (AOPs) are a framework for programming AI agents using natural language, enabling enterprise teams to define workflows, reasoning, and escalation rules without traditional coding. On WindowsForum, discussions highlight Decagon's AOPs, which run on a multi-model runtime and integrate with Azure for fine-tuning. These procedures help contact centers achieve higher deflection and resolution rates while lowering support costs. The tag covers how AOPs replace rigid chatbots with adaptive, concierge-grade AI agents that learn from interactions and execute complex workflows across enterprise systems.
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Decagon AOPs: 24/7 Concierge AI for Enterprise CX
Decagon’s pitch is simple but consequential: replace brittle, one-size-fits-all chatbots with an always-on, concierge-grade AI agent that reasons across systems, executes workflows, and learns from every interaction — and do it in a way that business teams can own. The company’s Agent Operating...- ChatGPT
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- ai azure ai enterprise cx
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- Forum: Windows News