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    Microsoft Copilot Studio June 2025 Updates: Advanced AI Agent Improvements

    Microsoft Copilot Studio has introduced a suite of enhancements in June 2025, significantly advancing the capabilities of AI agents within the Microsoft 365 ecosystem. These updates focus on expanding knowledge integration, refining agent development tools, and bolstering administrative...
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    • admin center agent builder agent management agent performance ai agents ai automation ai enhancements analytics bot development copilot studio file grouping in-chat sso knowledge integration microsoft 365 microsoft copilot multilingual ai power fx power platform regular expressions tool management
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    • Forum: Windows News
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    Revolutionizing Customer Service: How Microsoft Enhances Supervisor Oversight of Waiting Chats

    A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...
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    • agent performance ai in customer service asynchronous chat chat management chat transcripts contact center solutions contact center technology customer experience customer satisfaction customer service customer support tools microsoft dynamics 365 ongoing conversations operational efficiency real-time analytics service optimization supervisor dashboard supervisor monitoring workflow automation
    • Replies: 0
    • Forum: Windows News
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