ai and customer experience

  1. Starbucks Introduces Green Dot Assist: AI-Enhanced Coffee Service for Faster, Personalized Experiences

    In a bustling Starbucks location during a morning rush, the line snakes its way toward the entrance, full of caffeinated anticipation and hurried glances at smartphones. Behind the counter, a new digital ally is quietly reshaping the familiar symphony of espresso shots, milk steamers, and...
  2. AI Transformation in Convenience Retail: How Casey’s, bp, and 7-Eleven Are Leading the Change

    Artificial intelligence is quickly becoming an invisible but transformative force behind the scenes at some of the world’s largest convenience-store chains, with Casey’s, bp, and 7-Eleven now weaving AI into their corporate operations to drive both efficiency and strategic advantage. As these...
  3. Sitecore & Microsoft Launch Martech AI Innovation Lab To Transform Marketing With AI Experimentation

    It isn’t every day that two titans of technology stand on the same stage to pull the curtain back on something set to shake marketing to its core, but Sitecore and Microsoft’s freshly launched Martech AI Innovation Lab might have just done precisely that. The AI Revolution Gets a Home (and a...