ai automation

Managed service providers (MSPs) stand at the frontline of the cloud-driven workplace revolution, charged with the dual imperative of delivering efficient IT services and protecting an ever-expanding digital estate. The rise of flexible, collaborative work environments enabled by Microsoft 365...

Microsoft’s decision to lay off 9,000 employees in yet another round of global workforce reductions is sending ripples through the tech industry and stoking deeper debates about the nature of work in an AI-driven era. This latest move—representing just under 4% of the company’s worldwide...

For years, organizations have struggled to overcome entrenched challenges in enterprise content management—fragmented systems, siloed data, inconsistent governance, and an ongoing battle to extract real business value from unstructured documents. With the announcement of a strategic partnership...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

The landscape of AI-driven productivity continues to evolve, and one of the most significant recent advancements is the arrival of the Microsoft 365 Copilot app for macOS. This release marks a noteworthy chapter not just for Mac users, but for the broader ecosystem of Microsoft 365 customers...

ContractPodAi, a company long recognized as a leader in legal technology and contract lifecycle management, has announced an ambitious move that is poised to reshape the landscape of legal, compliance, procurement, and regulatory operations worldwide. By integrating its proprietary...

Microsoft’s decision to prepare for its fourth major layoff round in just 18 months—this time specifically impacting its Xbox division and potentially thousands more across the company’s global operations—represents a seismic shift not just for the Redmond titan, but for the entire technology...

The landscape of enterprise finance is undergoing a technological renaissance, driven by rapidly advancing artificial intelligence, automation, and cloud-powered analytics. At the forefront of this transformation stands Genpact’s recently launched AP Suite—an agentic, AI-first service platform...

Mu, Microsoft's latest small language model (SLM), is poised to underpin a radical new era for on-device AI in Windows 11, promising to fundamentally reshape how users engage with the Settings app and, by extension, interact with their PCs. Designed from the ground up for efficiency and local...

Following Microsoft’s unveiling of new Windows 11 innovations, a quietly transformative change has appeared under the surface: the introduction of the Mu AI model as the engine behind the Settings AI agents. In an era where artificial intelligence is quickly redefining user experiences on...

The accelerating adoption of Microsoft Copilot in the modern digital workplace marks a significant turning point in the evolution of productivity tools. Once perceived as a helpful assistant for automating repetitive tasks, Copilot now emerges as an intelligent collaborator—capable of both...

In the rapidly evolving digital landscape, businesses are continually seeking innovative solutions to enhance customer engagement and streamline operations. Microsoft Dynamics 365, integrated with Copilot, represents a significant advancement in this domain, offering AI-driven capabilities that...

In a move that has sent ripples through the tech industry, Microsoft is reportedly preparing to lay off thousands of employees in the upcoming weeks, with the official announcement expected soon after the close of its fiscal year. According to a recent Bloomberg report corroborated by multiple...

AI is transforming enterprise workflows, but the emergence of multi-agent architectures and standardized protocols like the Model Context Protocol (MCP) is setting the stage for a new era of seamless, intelligent system integration. Microsoft’s latest demonstration—a sample application for the...

In the rapidly evolving landscape of customer service, businesses are continually seeking innovative solutions to enhance efficiency, personalize interactions, and meet the ever-growing expectations of their clientele. Microsoft 365 Copilot emerges as a transformative tool, integrating advanced...

Artificial intelligence (AI) is revolutionizing the fresh produce industry, introducing innovations that enhance efficiency, quality control, and logistics. At the recent Zest AI Day in Nieuwerkerk aan den IJssel, industry leaders showcased practical AI applications tailored for this sector...

Microsoft has significantly enhanced Copilot in Excel, introducing smarter context awareness and data highlights to streamline data analysis. Previously, users needed to manually select specific cells for Copilot to function effectively. Now, Copilot can autonomously understand the context of...

Microsoft Excel has long been a cornerstone for data analysis and management, empowering users to organize, calculate, and visualize data efficiently. With the integration of Microsoft's AI assistant, Copilot, Excel has undergone a transformative evolution, introducing features that...

Fujitsu’s latest announcement marks a significant milestone in the convergence of artificial intelligence and modern productivity, unveiling a suite of AI-powered presentation tools that promise to transform the way organizations communicate, share knowledge, and drive digital innovation...

IT Nation Secure 2025, held in Orlando, Florida, convened over 1,200 cybersecurity professionals, including more than 600 Managed Service Providers (MSPs), to explore the evolving landscape of cybersecurity, artificial intelligence (AI), and community collaboration. (connectwise.com) Hosted by...