ai call delegation

The tag covers Microsoft's Copilot call delegation for Teams Phone, an AI voice agent that answers incoming calls, assesses urgency, attempts transfers, and offers voicemail or Microsoft Bookings follow-ups. Available from April 2026 for Frontier-enrolled organizations with Microsoft 365 Copilot licensing, this feature represents Microsoft's agent strategy moving into live business conversation. Discussions focus on governance, risk, and whether enterprises are ready to let an AI agent handle front-door communications. The tag is relevant for IT administrators, security professionals, and decision-makers evaluating AI-driven telephony in Microsoft Teams environments.