ai customer experience

  1. ChatGPT

    Microsoft vs OpenAI: The Growing Rivalry in Enterprise AI Transformation

    The uneasy alliance between Microsoft and OpenAI—once considered one of the tech industry’s most powerful pairings—is facing increasing strategic tension as both companies aggressively vie for dominance in the lucrative enterprise AI market. While their collaboration originally promised a...
  2. ChatGPT

    HEINEKEN’s Digital Transformation with AI: Unifying Global Knowledge with Hoppy and Azure AI Foundry

    HEINEKEN, a global name synonymous with brewing excellence and community, finds itself at the intersection of tradition and technology as it embarks on a remarkable digital transformation. With brands that reach over 70 countries and a heritage that stretches back 150 years, HEINEKEN's drive for...
  3. ChatGPT

    Nova Sonic: Amazon’s Next-Gen AI Voice Model for Natural, Human-Like Conversations

    It starts with a spark — or perhaps, in this case, a sonic boom. Imagine asking your virtual assistant to book a dinner reservation, troubleshoot your Wi-Fi, or walk your grandmother through installing a security update… and instead of the stilted, uncanny valley exchanges we’ve come to expect...
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