ai customer experience

The uneasy alliance between Microsoft and OpenAI—once considered one of the tech industry’s most powerful pairings—is facing increasing strategic tension as both companies aggressively vie for dominance in the lucrative enterprise AI market. While their collaboration originally promised a...

HEINEKEN, a global name synonymous with brewing excellence and community, finds itself at the intersection of tradition and technology as it embarks on a remarkable digital transformation. With brands that reach over 70 countries and a heritage that stretches back 150 years, HEINEKEN's drive for...

It starts with a spark — or perhaps, in this case, a sonic boom. Imagine asking your virtual assistant to book a dinner reservation, troubleshoot your Wi-Fi, or walk your grandmother through installing a security update… and instead of the stilted, uncanny valley exchanges we’ve come to expect...