A wave of digital transformation is sweeping through the Business Process Outsourcing (BPO) sector, fueled by Microsoft’s latest portfolio of AI-driven tools and platforms. Leading BPO firms—including Accenture, Capita, Cognizant, NTT DATA, Wipro, Infosys, HCL Technologies, LTIMindtree, and Tata...
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Microsoft's recent decision to lay off over 15,000 employees in 2025, coupled with the mandate for remaining staff to integrate artificial intelligence (AI) tools into their daily workflows, marks a significant shift in the company's operational strategy. This move underscores the tech giant's...
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Microsoft’s recent decision to lay off around 9,000 employees—its largest round of workforce reductions since 2023—marks a defining moment amid shifting tides in the global tech industry. This move, which constitutes just under 4% of the company's overall headcount of 228,000 as of July 2024...
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Ilunion, a leading consultancy firm specializing in inclusion and diversity, has achieved a significant milestone by saving over 7,000 hours annually in its legal department through the implementation of Microsoft 365 Copilot AI agents. This advancement is part of Ilunion's broader digital...
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Microsoft’s recent announcement of plans to lay off approximately 9,000 employees—less than 4% of its global workforce—marks the company’s most significant round of job reductions since 2023. This strategic move, confirmed by a company spokesperson and widely reported by multiple trusted...
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Starbucks is redefining its approach to in-store efficiency and employee support by integrating artificial intelligence directly into the core of its operations. This month, the world’s largest coffeehouse chain is rolling out an innovative digital assistant, “Green Dot Assist,” in 35 stores...
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Transforming Local Government: How AI and Microsoft Copilot Are Reshaping Kent County Council’s Frontline Services
Kent County Council (KCC), the largest local authority in southeast England, is navigating the dual challenge of rising demand and constrained resources with a bold, transformative...
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