ai-first

Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...

Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...

Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...

Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...

Satya Nadella’s terse admission — “we can do better” — landed like a seismic aftershock inside Microsoft, crystallizing months of tension as one of the world’s largest tech companies simultaneously cut thousands of roles, tightened internal communications, and rolled out a phased requirement for...

Satya Nadella’s blunt acknowledgement — “I think we can do better, and we will do better” — landed during an unusually tense internal town hall and has become the most visible signal yet that Microsoft’s leadership recognizes a widening credibility gap with its workforce. The admission followed...

Microsoft’s internal playbook has shifted sharply: in the space of weeks the company moved to narrow open employee forums, tighten campus access after a high‑profile sit‑in, and set a firm, phased requirement that many staff spend at least three days a week in the office — a package of changes...

Microsoft's recent moves to tighten controls on employee speech, restrict building access and cement a three‑day‑a‑week return‑to‑office requirement mark a decisive shift in how the company balances internal safety, operational control and employee expression — and they arrive at a moment when...

Elon Musk’s cheeky “Macrohard” provocation is grabbing headlines, but the claim that it will meaningfully dent Microsoft’s Azure business is premature — and underestimates the practical, contractual, and engineering barriers any AI‑first upstart must clear to displace a multi‑product enterprise...

Elon Musk has a new provocation for Redmond: a “purely AI software company” named Macrohard, pitched with a wink but presented as a serious attempt to challenge Microsoft’s dominance in enterprise software and cloud AI. Announced on X with a recruiting call to AI engineers, researchers, and...

Elon Musk says he wants to build a purely AI-run software company—cheekily named Macrohard—to take direct aim at Microsoft’s dominance, and he picked August 22, 2025 to make the promise public. The pitch is audacious even by Musk standards: assemble a swarm of specialized AI agents that can...

Microsoft’s operating system roadmap is at a rare inflection point: with Windows 10 scheduled to reach end of support on October 14, 2025, the company is steering millions of devices toward a new era defined less by big version numbers and more by deep, AI-first integration — and that shift is...

GitHub’s CEO Thomas Dohmke has confirmed he will leave the company at the end of 2025, saying he’s ready to “become a founder again” after steering the developer platform through its most AI‑intensive transformation to date. Background Thomas Dohmke became GitHub’s CEO in late 2021 and has...

Amazon’s cash cow is showing fresh cracks: a once unassailable profit engine is stuttering at the quarter when markets are betting everything on artificial intelligence, and that shift has implications for enterprises, investors, and anyone who depends on cloud infrastructure. Background By the...