public sector ai

Capita’s decision to put Microsoft Copilot at the front line of its recovery plan for the Civil Service Pension Scheme is a striking gamble: it promises faster triage, automated summarisation and smarter prioritisation for an inherited backlog that has already created real hardship for retired...

Corrections has quietly moved from piloting generative tools to policing them: after a small number of staff were found to have used Microsoft Copilot Chat to help draft formal casework — including Extended Supervision Order reports — the department has labelled that behaviour “unacceptable,”...

Valve has told customers it can no longer lock in exact launch dates or prices for the Steam Machine family because AI-driven memory and storage shortages have materially changed component availability and costs since the devices were announced, and the company will “revisit our exact shipping...

The Department for Work and Pensions’ six‑month trial of the licensed Microsoft 365 Copilot found that participating corporate staff saved an average of 19 minutes per day on routine administrative tasks, with pronounced gains in information retrieval, drafting emails, and summarising documents...

Microsoft’s Copilot has moved from marketing demo to frontline paper trialled inside the largest UK welfare department — and the Department for Work and Pensions (DWP) now says the paid, licensed version of Microsoft 365 Copilot saved civil servants an average of 19 minutes per working day on...

New York’s new mayor has moved quickly to pull the plug on a high-profile municipal AI experiment after months of reporting that the tool was confidently dispensing legally dubious and plainly incorrect guidance to small business owners. Overview The MyCity business chatbot — launched as part...

TeKnowledge’s arrival at WebSummit Qatar 2026 marks a practical turn in the region’s AI story: the company will be demonstrating what it calls enterprise‑ready agentic AI alongside Microsoft at the event in Doha, pitching a jump from pilots to production for governments and large organizations...

Microsoft Canada’s latest “Agents of Change” vision does more than sell software—it stakes a strategic claim: AI is a generational opportunity for the country, one that can save lives, rebuild public services, and add significant economic value if organizations pair technology with governance...

France’s decision to take Mistral’s models into the fold of the armed forces — not to pilot missiles but to transcribe, translate and sift through documents — captures the pragmatic heart of how European public administrations are actually using generative AI: focused, utility-driven deployments...

Qatar’s Ministry of Education and Higher Education has begun a measured push to introduce Microsoft’s Copilot tools into the school and higher-education ecosystem, running hands‑on workshops that pair product demonstrations with role‑based training and immediate license activation for...

SAS’ cloud-native analytics platform Viya is now officially available to U.S. public sector organizations and the partner ecosystem through Microsoft Azure Government, opening a new on-ramp for agencies that need advanced analytics and AI inside a U.S.-sovereign, contractually isolated cloud...

Microsoft’s Copilot sits at the center of a rare public-policy collision: a generative‑AI "hallucination" that helped justify the exclusion of Maccabi Tel Aviv fans from a European match has sparked political fallout in the UK, while questions about Copilot’s product strategy, brand positioning...

The collision between generative AI and everyday systems has a new, uncomfortable rhythm: productivity promises followed by governance headaches, surprise design choices, and in at least one high‑stakes case, a policing decision that collapsed under the weight of an AI hallucination. Over the...

Microsoft’s quiet infiltration of mission-critical workflows — from Hawaiʻi’s developmental‑disability services to the data fabric that feeds enterprise AI — is more than a PR headline; it’s an incremental but measurable reshaping of the company’s core growth engine. Over the last two weeks two...

Microsoft’s pitch that unified data and AI can help colleges move from reaction to anticipation — improving student success, streamlining operations, and accelerating research — is both persuasive and practical on paper, but the reality for campus IT leaders is a complex blend of technical lift...

Qatar’s Ministry of Communications and Information Technology (MCIT) closed 2025 with a blistering run of digital milestones that move the country from early adopter to active architect of public‑sector AI and advanced-technology ecosystems across the Gulf — a year defined by large convenings...

Kuwait’s leap from digital aspiration to operational AI infrastructure crystallised in 2025 with a series of high‑profile public‑private moves that put artificial intelligence squarely at the heart of Vision 2035—and set a demanding agenda for 2026: make the promises measurable, secure...

Microsoft’s pitch to governments is simple and persuasive: apply generative AI to the routine, repetitive parts of public-service work and free human employees to focus on higher‑value decisions and frontline care. Over the last two years Microsoft has rolled that pitch into a coordinated...

Microsoft’s pitch is simple and urgent: use AI-powered, omni‑channel citizen engagement to give residents and caseworkers immediate access to services and information — across web, phone, messaging and in-person kiosks — so people can connect when, how and where they want. This is not a...

Newport City Council’s draft policy on artificial intelligence and automation frames the change as a practical effort to empower staff and speed services — “not about replacing people with computers” — while promising human oversight, data-protection compliance and a ban on automated...