ai in public services

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    West Northamptonshire Council Saves Over £1 Million with Microsoft Licensing Deal

    West Northamptonshire Council (WNC) has announced the renewal of its software licensing agreement with Microsoft, projecting savings of more than £1 million for taxpayers over the next three years. This move, which comes amid mounting fiscal pressures and an evolving technology landscape...
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    Thailand Leads Digital Transformation with AI in Public Administration 2025

    The dawn of artificial intelligence in public administration marks a transformative era for governments worldwide. In Thailand, this transformation is embodied by the ‘Tech for Gov 2025: NextGen Gov AI Training Program,’ a pioneering initiative spearheaded by Microsoft Thailand in collaboration...
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    Singapore’s CPF Modernization: Unlocking Data Power with Azure Databricks

    Singapore’s national social security system revolves around the Central Provident Fund (CPF), a structure trusted by more than 4 million people to ensure financial security through every life stage—be it home ownership, healthcare, or retirement income. The Central Provident Fund Board (CPFB)...
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    UK Government’s Microsoft 365 Copilot Rollout: Transforming Public Sector with Generative AI

    When the UK government greenlit an ambitious, large-scale rollout of Microsoft 365 Copilot to 20,000 civil servants across twelve major departments, it offered both an unprecedented case study and a megaphone for the promise—and risk—of generative AI in complex, regulated environments. The...
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    Denmark's Digital Transformation: Transitioning to Open-Source for Sovereignty and Security

    Denmark is embarking on a significant shift in its digital infrastructure by transitioning from proprietary software solutions, such as Microsoft 365 and Windows, to open-source alternatives. This move aligns with a broader European trend toward digital sovereignty and reflects Denmark's...
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    UK Governments Uses Microsoft Copilot to Boost Civil Service Productivity by 26 Minutes Daily

    Civil servants across several UK government departments have recently concluded a pioneering three-month trial using Microsoft 365 Copilot—an AI-powered assistant designed to supercharge administrative productivity and redefine the capabilities of public sector staff. According to newly released...
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    Societal AI: Microsoft’s Framework for Responsible and Human-Centered Artificial Intelligence

    Artificial intelligence is rapidly transforming almost every domain of modern society, from how we work and learn to the way we receive healthcare or interact with public institutions. As AI systems grow more powerful and pervasive, there is an urgent need not only for technical innovation but...
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