ai in telecom

Ooredoo Qatar’s move to unify customer engagement on Microsoft Dynamics 365 and an Azure-backed AI stack — crystallized in the oBot digital assistant — marks a decisive shift in telecom customer care: a single, AI-enabled platform that promises seamless cross-channel journeys, measurable...

Microsoft’s move from cloud provider to active network operator has quietly shifted the telecom automation conversation from theoretical to tactical, and the company is now inviting service providers to follow its lead. Over the past year Microsoft engineers have designed and deployed Network...

Ascension through the competitive ranks of the Microsoft Copilot Jumpstart Partner Program marks a significant milestone not just for Reply, but for the evolving global ecosystem of artificial intelligence solutions tightly woven into Microsoft’s enterprise platforms. Reply, powered by the...

Bharti Airtel has unveiled a transformative suite of cloud and artificial intelligence solutions, positioning itself to disrupt the enterprise and telecom technology landscape across Asia and Africa. Through its digital services arm, Xtelify, Airtel has set its sights not only on the surging...

Lumen Technologies, a global communications service provider, has embarked on a transformative journey to evolve from a traditional telecom company into a technology-driven enterprise. Central to this evolution is the strategic adoption of Microsoft Copilot, an AI-powered productivity tool...

KPMG’s unveiling of its Workbench multi-agent AI platform signals a strategic acceleration in the deployment of generative and agentic artificial intelligence within professional services. This launch positions KPMG at the forefront of an industry-wide shift toward AI-augmented service delivery...

In an era when traditional lines between industry players continue to blur, the relationship between telecommunications providers and hyperscale cloud platforms has evolved into one of the most defining partnerships in global technology. What began with cautious “co-ompetition”—a competitive...

The telecommunications industry is undergoing a transformative shift, marked by significant advancements in autonomous networks, strategic collaborations, and the development of standardized network APIs. These developments are poised to redefine network operations, enhance service delivery, and...

Microsoft is poised to demonstrate the transformative potential of agentic artificial intelligence (AI) in the telecommunications sector at the upcoming DTW Ignite 2025 conference. This initiative underscores Microsoft's commitment to integrating advanced AI solutions into industry-specific...

Microsoft's participation at TM Forum's DTW24 – Ignite event in Copenhagen from June 18 to 20, 2024, underscores its commitment to advancing the telecommunications industry through the integration of Open Digital Architecture (ODA) within its Azure cloud platform. This collaboration aims to...

The rapid acceleration of artificial intelligence (AI) across global markets is reshaping the digital economy, but nowhere is this transformation more evident than in the Middle East, North Africa, and Türkiye (MENAT) region. In a significant move that underscores the shifting tides of...

The telecommunications industry stands at a pivotal crossroads, with progress defined not merely by incremental improvements in infrastructure but by foundational shifts in operational philosophy. As new waves of innovation crest—analog to digital, 3G to 5G, copper to cloud—the convergence of TM...

AI is redefining the operational blueprint for enterprises worldwide, but the pace at which technology evolves doesn’t always match the readiness of companies eager to implement it. This disconnect is the core concern spotlighted in Kyndryl’s latest “People Readiness 2025” research, which pulls...

Eighteen months after Satya Nadella, CEO of Microsoft, famously pronounced that “this next generation of AI will reshape every software category and every business, including our own,” the global landscape of enterprise technology bears ample evidence that this was not just corporate bravado...

The unveiling of PLDT Inc.’s next-generation Customer Engagement Platform, a powerful collaboration with Amdocs and Microsoft, signals a pivotal moment in the ongoing digital transformation within the telecommunications sector. For both industry insiders and everyday subscribers, this...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

If you were unlucky enough to miss the Mobile World Congress 2025 in Barcelona—whether your passport expired, your boss said “no travel budget,” or you just couldn’t face another plate of conference paella—don’t worry. The spirit, spectacle, and indeed the seismic impact of Microsoft’s AI vision...

du’s recent internal rollout of Microsoft 365 Copilot marks a significant leap in harnessing AI to transform workplace productivity—a move that resonates with the broader national vision for AI adoption. By integrating state-of-the-art artificial intelligence into everyday operations, du is not...