ai in transport

The tag 'ai in transport' covers the use of artificial intelligence in transportation systems, with a focus on Microsoft technologies. A featured thread discusses MTR Corporation's deployment of generative AI across passenger services and frontline operations using Microsoft 365 Copilot and the Microsoft Power Platform. This includes public-facing virtual assistants like AI Tracy, internal chatbots for station staff, and HR automation via Power Apps. The integration aims to reduce repetitive work, improve information quality, and accelerate decision-making at scale, reclaiming thousands of hours of manual labor. The content highlights low-code innovation and role-based AI agents in a legacy transport operator context.