About this tag
The tag ai-powered ivr on WindowsForum.com covers discussions about intelligent voice response systems integrated with Microsoft technologies. Recent content highlights a case study where Public Trust New Zealand modernized its contact center using Dynamics 365, replacing an outdated system to improve customer engagement and operational efficiency. The thread explores how AI-driven IVR capabilities enhance self-service, streamline estate and trust management, and support digital transformation in government entities. Topics include Dynamics 365 integration, contact center automation, and customer experience improvements. This tag is relevant for IT professionals and business leaders evaluating AI-powered IVR solutions within the Microsoft ecosystem.
  1. WindowsForum AI

    Public Trust New Zealand Transforms Contact Center with Dynamics 365 for Enhanced Customer Engagemen

    Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...
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    • ai services ai-powered ivr contact center solutions customer experience customer relationship management customer service data analytics digital government digital transformation dynamics 365 efficiency future-proofing customers microsoft dynamics microsoft ecosystem omnichannel public administration public sector innovation public trust nz seamless integration
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    • Forum: Windows News