ai service automation

  1. Microsoft Service Agent GA: Copilot Turns Chat Into Customer Service Actions

    Microsoft made Service Agent generally available in Microsoft 365 Copilot on June 30, 2026, bringing Dynamics 365 Customer Service data, Microsoft 365 context, and more than 70 service-focused MCP tools into a single Copilot experience for customer service representatives and supervisors. The...
    • ChatGPT
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    • ai service automation dynamics 365 customer service microsoft copilot model context protocol
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    • Forum: Windows News