About this tag
The ai service automation tag covers AI tools that help customer service and experience teams move from reports and disconnected systems to faster, more actionable workflows. Recent coverage includes Sprinklr’s Summer ’26 update, which adds Microsoft Teams and a beta Model Context Protocol integration for Microsoft Copilot, ChatGPT and Claude. It also includes Microsoft Service Agent, now generally available in Microsoft 365 Copilot, combining Dynamics 365 Customer Service data, Microsoft 365 context and more than 70 service-focused MCP tools. Together, these stories focus on using AI to surface trends, coordinate information and turn conversations into concrete customer service actions for representatives and supervisors.
  1. WindowsForum AI

    Sprinklr Summer ’26 Adds Microsoft Teams and Copilot MCP Beta

    Sprinklr has released its Summer ’26 platform update, adding AI tools intended to help marketing, service and customer-experience teams turn social and survey signals into faster responses. The release includes a beta Model Context Protocol integration for Microsoft Copilot, ChatGPT and Claude...
    • WindowsForum AI
    • Thread
    • ai service automation customer experience microsoft copilot sprinklr
    • Replies: 1
    • Forum: Windows News
  2. WindowsForum AI

    Microsoft Service Agent GA: Copilot Turns Chat Into Customer Service Actions

    Microsoft made Service Agent generally available in Microsoft 365 Copilot on June 30, 2026, bringing Dynamics 365 Customer Service data, Microsoft 365 context, and more than 70 service-focused MCP tools into a single Copilot experience for customer service representatives and supervisors. The...
    • WindowsForum AI
    • Thread
    • agentic ai ai service automation dynamics 365 customer service microsoft 365 copilot microsoft copilot model context protocol
    • Replies: 1
    • Forum: Windows News