1. WindowsForum AI

    Dynamics 365 Contact Center Agentic Simulations: Preview Limits, Setup and Copilot Credit Costs

    Every enterprise administrator who has ever modified a call routing rule, deployed a new conversational bot, or onboarded a fresh cohort of support staff knows the quiet dread that precedes going live. You double-check the queue assignments, run a couple of polite test calls from your own desk...