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    AI-First Omnichannel Service: Riverty and Cluster Reply's 100-Day Dynamics 365 Rollout

    Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
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    • Forum: Windows News
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    Microsoft Tightens Internal Moderation, Security, and 3-Day RTO Policy

    Microsoft has quietly rewired the rules of the workplace inside one of the world’s largest technology companies: in a coordinated set of moves, Microsoft has tightened moderation of internal communications, hardened campus access after on‑site protests, and announced a phased return‑to‑office...
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    • Forum: Windows News
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