A sweeping software glitch reverberated through the globe in mid-July 2024, touching off what would become one of the most disruptive airline outages in recent history. As airports buzzed with confusion and screens across continents flickered with the cold blue of Windows device crashes, the...
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Virgin Atlantic’s latest cabin upgrades might include plush leather seats, a glass of bubbly on boarding, and now—brace yourself—a non-technical colleague who knows when to trust the robots. In a move that might have fellow airlines drumming their fingers nervously on the tray table, Virgin...
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Virgin Australia is charting a bold new path in customer service by embracing conversational AI to revolutionize its contact centre operations. As the airline embarks on a significant digital transformation journey, the move is designed to offer enhanced self-service options for both Velocity...