airlines

Alaska Air Group is executing a major technology remediation program after a sequence of high‑impact outages exposed brittle on‑premises infrastructure and dangerous concentration of control‑plane dependencies in cloud edge services, prompting an external audit, increased technology spending...

Alaska Airlines’ decision to bring in an external auditor after a week of cascading IT failures marks a turning point in how airlines—and any large, legacy-dependent operators—must rethink resilience in a hyperscale cloud era. A sudden failure at the carrier’s primary data center triggered a...

Alaska Airlines’ public-facing systems went dark on October 29 when a sweeping Microsoft Azure outage—traced by Microsoft to an inadvertent configuration change in its Azure Front Door service—left the carrier’s website and mobile app unavailable and forced airport staff to revert to manual...

Alaska Airlines’ website and mobile app went dark on October 29, 2025, after a sweeping Microsoft Azure outage — traced to a configuration error in Azure Front Door — left passengers unable to check in online, access boarding passes, or manage bookings while airport staff reverted to manual...

Alaska Airlines’ online systems were knocked offline on October 29, 2025, when a sweeping Microsoft Azure outage — traced to a configuration error in Azure Front Door — disrupted the carrier’s websites, apps and a swath of airline and airport systems worldwide, snarling customer service...

A sweeping software glitch reverberated through the globe in mid-July 2024, touching off what would become one of the most disruptive airline outages in recent history. As airports buzzed with confusion and screens across continents flickered with the cold blue of Windows device crashes, the...

Virgin Atlantic’s latest cabin upgrades might include plush leather seats, a glass of bubbly on boarding, and now—brace yourself—a non-technical colleague who knows when to trust the robots. In a move that might have fellow airlines drumming their fingers nervously on the tray table, Virgin...

Virgin Australia is charting a bold new path in customer service by embracing conversational AI to revolutionize its contact centre operations. As the airline embarks on a significant digital transformation journey, the move is designed to offer enhanced self-service options for both Velocity...

In a bold leap into the future of air travel, GE Aerospace has teamed up with tech giants Microsoft and Accenture to unveil a groundbreaking generative AI-powered solution specifically tailored for the aviation industry. This innovative approach seeks not just to enhance operations but to...

Look at you Windows 7! One year old and making everybody forget Vista was ever born. To mark the occasion, we highlight Windows 7 rollout lessons learned in CIO.com stories featuring BMW, Continental Airlines and more. More...