Increff’s decision to place its AI-powered Merchandising Software on Microsoft AppSource marks a significant inflection point for how mid-market and enterprise retailers procure and deploy retail technology within the Microsoft cloud ecosystem. The move brings a mature, algorithm-driven...
The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...
agent productivity
ai and automation
ai-powered contact centers
appsourcemarketplace
cloud computing
cobrowsing
customer experience
customer satisfaction
customer service
customer support tools
digital transformation
enterprise security
live support
microsoft dynamics 365
omnichannel support
regulated industries
secure contact center
upsell and cross-sell
visual collaboration
visual engagement
