About this tag
Discussions tagged with Arris on WindowsForum.com cover troubleshooting issues with Arris cable modems and gateways, particularly the Surfboard SB6141 and TM502G models. Common problems include intermittent internet connection loss, inability to connect via Ethernet (showing 'Unidentified network' or 'No Internet'), DHCPv6 lease errors after installing a new modem/router, and conflicts with routers when both devices have NAT enabled. Users also report speed loss that temporary resets fix only briefly, and difficulties connecting gaming consoles like Xbox Live through Xfinity Arris routers. These threads focus on resolving connectivity and performance issues between Arris hardware, Windows PCs, and ISP services like Comcast.
  1. W

    Windows 7 Lose Internet Connection

    Okay, I am running Windows 7. I am using a Arris Surfboard SB6141 DOCSIS 3.0 Cable Modem and I am using a Netgear N300 Wireless Router WNR2000v3. Lately I am losing my internet connection for short periods of time. When I go to look at the Modem, all of the lights on the front appear to be...
    • wilhelm1
    • Thread
    • amplifier arris c.crane comcast connection drops home internet issues lighting modem netgear network periods router signal support troubleshooting wifi windows 7
    • Replies: 26
    • Forum: Windows Hardware
  2. S

    Windows 10 Can't Connect to My Modem Via Ethernet Cable

    Hello. I just recently switched ISPs and noticed that the wireless download speeds I'm getting aren't anywhere near what I'm paying for (should be getting ~150 Mbps and am getting closer to 40 Mbps instead). I went to hook up my laptop directly to my modem to find out the wired download speed to...
    • squallgengar
    • Thread
    • arris connection download ethernet home internet isp issues laptop modem network no internet router speed surfboard tech support troubleshooting unidentified windows 10 wireless
    • Replies: 6
    • Forum: Windows Networking
  3. B

    Windows 10 Your computer has lost the lease to its IP address 2601:1c0:5702:9370::1 on the Net Card in Win10

    Since installing a new modem/router (gateway for Comcast) two DHCPv6 errors, rarely seen earlier, have been appearing with some regularity... "Your computer has lost the lease to its IP address 2601:1c0:5702:9370::1 on the Network Card with network address 0xF46D043BC2BE." "Your computer was...
    • borate
    • Thread
    • arris build 1511 comcast command line dhcp error message flush dns ip address ipv6 lease issues modem network card network issues release ip renew ip router scan sfc troubleshooting windows 10
    • Replies: 5
    • Forum: Windows Networking
  4. todd52968

    Windows 7 Unable to connect to Xbox Live

    I'm trying to connect to xbox live through internet and did everyhing twice .I have connection set up ,but everytime I try to connect it won't go to internet.I did hear somewhere that the xfinity arris router is hard to connect .anyone have this problem.
    • todd52968
    • Thread
    • arris connection gaming internet network router troubleshooting xbox live xfinity
    • Replies: 1
    • Forum: Windows Games
  5. G

    Windows 7 Internet speed loss

    Hey there guys. So here's my problem : I've been experiencing in the last 5-6 months a progressive loss of internet speed. I've called my ISP tech support and they told me to do a reset to the modem for about 10s. It worked lol. For about 1 or 2 days -.- Then it went to it's same position...
    • gmartins9
    • Thread
    • arris bandwidth connection issues download gaming home network internet isp modem network package performance reset router smc speed loss tech support troubleshooting upload
    • Replies: 4
    • Forum: Windows Networking
  6. G

    Windows 7 Turning off NAT = troubles ?

    Is it safe to disable the NAT funcionality on my router? ( Router model : SMCWBR14S-N2 ) Because it goes in conflict with my modem, probably because it has a NAT funcionality included on it too, im not sure ( Modem model : ARRIS TM502G ) And are there any secondary issues if I turn off my...
    • gmartins9
    • Thread
    • arris configuration connectivity modem nat network router safety smcwbr14s-n2 troubleshooting
    • Replies: 22
    • Forum: Windows Networking
  7. G

    Windows 7 Won't Show router and just local internet

    I am running windows 7 build 7022 beta. i purchased a dlink di-634m 2.4ghz airplus extreme 108g mimo router. Also a arris cable modem and my isp is comcast. the problem is when i connect my pc to my modem (via ethernet cable) i get full internet and it's all fine. but when i connect my pc to my...
    • gagliardo17
    • Thread
    • arris cable configuration connection d-link dns ethernet internet invalid ip isp local network modem network norton router setup troubleshooting windows 7
    • Replies: 15
    • Forum: Windows Networking