A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...
agent performance
ai in customer service
asynchronouschatchat management
chat transcripts
contact center solutions
contact center technology
customer experience
customer satisfaction
customer service
customer support tools
microsoft dynamics 365
ongoing conversations
operational efficiency
real-time analytics
service optimization
supervisor dashboard
supervisor monitoring
workflow automation