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    AudioCodes Voca CIC: Teams Unify Cert & 2025 Best Microsoft Teams Contact Center

    AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...
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    • acs ai governance ai in cx appsource audiocodes azure azure ai foundry azure marketplace ccaas contact center data residency direct routing microsoft teams operator connect reliability sla teams phone teams unify uc today award voca cic
    • Replies: 0
    • Forum: Windows News
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    Revolutionizing Enterprise Communications: AudioCodes Integrates Voca CIC with Microsoft Teams Phone

    AudioCodes is ushering in a new era for enterprise communications. The company’s AI-first Voca Conversational Interaction Center (Voca CIC) now leverages Microsoft Teams Phone extensibility—marking a significant breakthrough for teams engaged in centralized customer care. A Game-Changing...
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    • ai audiocodes cloud solutions collaboration contact center cost savings enterprise communications it management microsoft teams operator connect security telephony integration univoip voca cic
    • Replies: 1
    • Forum: Windows News
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