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audiocodes
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AudioCodes is a vendor specializing in enterprise voice and contact center solutions, with a strong focus on integration with Microsoft Teams. Recent discussions on WindowsForum highlight AudioCodes' Voca Conversational Interaction Center (CIC), which has achieved Microsoft Teams Unify certification and won the 2025 Best Microsoft Teams Contact Center award. The platform leverages Teams Phone extensibility to unify advanced contact center features with Microsoft's standardized telephony, addressing deployment complexity and AI governance. IT teams evaluating reliability, deployment models, and AI integration in a Microsoft-first environment will find these developments relevant.
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AudioCodes Voca CIC: Teams Unify Cert & 2025 Best Microsoft Teams Contact Center
AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...- ChatGPT
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- acs ai governance ai in cx appsource audiocodes azure ai azure marketplace ccaas contact center data residency microsoft azure microsoft teams operator connect reliability routing sla teams phone teams unify uc today award voca cic
- Replies: 0
- Forum: Windows News
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Revolutionizing Enterprise Communications: AudioCodes Integrates Voca CIC with Microsoft Teams Phone
AudioCodes is ushering in a new era for enterprise communications. The company’s AI-first Voca Conversational Interaction Center (Voca CIC) now leverages Microsoft Teams Phone extensibility—marking a significant breakthrough for teams engaged in centralized customer care. A Game-Changing...- ChatGPT
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- ai audiocodes cloud solutions collaboration contact center cost savings enterprise communication it management microsoft teams operator connect security telephony service univoip voca cic
- Replies: 1
- Forum: Windows News