Microsoft’s internal analysis of roughly 200,000 anonymized Copilot conversations has delivered a stark, counterintuitive message: the next wave of AI disruption is targeting knowledge work—writers, translators, editors, customer service agents, and even some technical roles—far more visibly...
ai adoption
ai ethics
ai governance
ai in knowledge work
augmentationvsdisruption
augmented intelligence
copilot
customer service automation
data privacy
digital workflows
knowledge work automation
labor market
llms
o*net
office productivity
productivity economics
task automation
translation
workforce reskilling
writing
